Make your mark for patients

We are looking for a Quality & Compliance Associate who is fluent in Spanish and has experience working in performance improvement/quality to join us in our Rare Patient Services Operations team, based in our Research Triangle Park office in Raleigh, NC.

About the role:

This individual will execute established compliance activities, maintain required program documentation, monitor patient engagement and support change management.

Who you’ll work with:

The Quality & Compliance Associate will work closely with the Quality & Compliance Operations Partner and Engagement Lead. This position will report to the Rare Patient Services Operations Lead

What you’ll do:

• Performs required procedures established between Rare Patient Services and UCB Safety.
• Performs routine call monitoring of patient engagement by program associates (including Spanish-speaking engagement).
• Supports third party partners to help execute identified quality improvement opportunities.
• Follows document control protocols and updating of all program governance materials, including Standard Operating Procedures.
• Collaborates in the design, build and implementation of program-specific training.

Interested? For this role we’re looking for the following education, experience and skills:

• Able to understand Spanish speaking conversation for the purposes of monitoring patient engagement
• 1+ year of experience working in performance improvement/quality management/learning and development areas, preferably in a pharmaceutical or patient support environment
• Solid speaking, writing, and ability to present to groups of all sizes

Internal applicants should be in their current job for at least 12 months, must meet performance standards and are not on formal corrective/disciplinary process (PIP), warning, final warning, or compliance warning letters within the last 12 months. Please inform your Manager or your Talent Partner before applying to any internal job opportunities.

UCB is an equal opportunity employer. All qualified applicants will receive equal consideration for employment without regard to race/ethnicity, color, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on US-Reasonable_Accommodation@ucb.com for application to US based roles. Please note should your enquiry not relate to adjustments; we will not be able to support you through this channel.

Requisition ID: 89764

Recruiter: Kate Broderick

Hiring Manager: Audrey Crotts

Talent Partner: Caroline Nolen

Job Level: SA III

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