Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, you’ll be part of a company that is committed to assisting our customers in creating a healthier, cleaner, and safer world. Your contributions will be crucial in our ambitious mission, and you will receive support in reaching your career objectives within a world-class environment!

Responsibilities:

• Implement Thermo Fisher Scientific protocols and procedures flawlessly.
• Ensure customer happiness objectives are strictly met or exceeded.
• Provide outstanding customer service to our broad customer spectrum.
• Collaborate closely with sales, service, and management teams to improve customer happiness.
• Communicate effectively and exchange information seamlessly among team members.
• Support Practical Process Improvement (PPI) methodology and participate in relevant initiatives.
• Align with all necessary training goals and expectations.
• Manage a high volume of customer calls in the divisional call center, accurately directing callers to the appropriate departments.
• Aid customers, channel partners, distributors, and sales representatives in retrieving essential information via a range of computer systems.
• Process telephone orders efficiently, applying verbal P.O. or credit card details.
• Uphold a profound knowledge of all product lines to provide accurate information to customers, distributors, and sales representatives.
• Provide in-depth information to customers, distributors, and sales representatives regarding sales channels, product lines, equipment, specifications, and additional details.
• Serve as a liaison between customers and internal contacts.
• Achieve defined goals within control limits to maintain department service levels.

Minimum Qualifications:

• High school diploma or equivalent experience.
• 1 year of experience in customer service.
• Proficiency in digital literacy, including Word and Excel.
• Excellent communication skills, both oral and written.

Preferred Qualifications:

• Prefer candidates with 2-3 years of customer service background.

Join Thermo Fisher Scientific and contribute to our remarkable mission—supporting our customers in improving the health, cleanliness, and safety of the world. Apply today at jobs.thermofisher.com!