We believe being healthy should not require tradeoffs. SCN BestCo is a leading innovator, developer and manufacturer of Vitamin, Mineral & Supplement (VMS), Over-the-Counter (OTC) and prebiotics/probiotics in enjoyable forms such as gummies, lozenges and chews. With over 50 years of excellence, our team leads the way in changing how consumers make healthier choices. With unique food science expertise and proprietary processes, we’ve pioneered many firsts. Our passion to create new to the world products has guided and continues to be core to our mission of making health and wellness more enjoyable. Come join us and become a part of our winning formula!

ESSENTIAL DUTIES:

• Manage the Order Remittance process including order receipts, order management, order tracking, and backlog tracking.
• Act as the main contact for Supply Chain and Customer Service needs for branded customers.
• Facilitate product supply and demand sessions for each customer.
• Generate and track metrics pertaining to customer scorecard reviews.
• Generate order tracking info for supply call meetings.
• Work with Commercial and Operations on order flow details and tracking to ensure customer needs are met. Facilitate communication alignment on issues impacting on time production/shipping.
• Act as point of escalation for internal issues that affect customer order dates.
• Collaborate with Logistics/Warehousing team on any potential impacts to contract shipment delays.
• Participate in demand and supply reviews as part of the sales, inventory, and operations planning (SIOP) process.
• Engage in and support end-to-end activities for assigned accounts.

REQUIRED QUALIFICATIONS:

Education & Experience:

• Associate’s degree in business or related field, or equivalent combination of education and work experience.
• 3 years’ experience in customer service, account management, or data analytics.

Knowledge, Skills, & Abilities (KSAs):

• Strong interpersonal communication and presentation skills.
• Ability to work as part of a team environment and independently.
• Ability to work under pressure in a fast-paced environment.
• Must be able to multi-task and be detail oriented.
• Proficient in Microsoft Office (Excel, Outlook, PowerPoint, Word) including intermediate level Excel skills (charts, graphs, pivot tables).
• Must have the ability to effectively communicate, verbally and in writing, with internal staff, management, and customers. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Basic math skills required. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, decimals and percentages, ratios and proportions in practical situations.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree in business administration (MBA) or similar field.
• Prior experience working in the consumer goods and/or over the counter (OTC) drug and supplements.
• Knowledge of Current Good Manufacturing practices (cGMP).
• Strong analytical and math skills with data analysis experience.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is constantly required to talk and hear; frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms and climb or balance; and occasionally required to reach with hands and arms and climb or balance, stoop, kneel, crouch, or crawl, lift and/or move up to 10 pounds, and push and/or pull up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

SAFETY REQUIREMENTS:

All employees are expected to carry out their functions in a healthy and safe manner, to always encourage and support safe work practices, and to report and/or rectify any unsafe conditions that may come to their attention immediately. All SCN BestCo employees must wear PPE as required based on their job duties.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

During the performance of duties, the employee generally works in an office environment where the noise level is moderate. However, in working with Manufacturing and other operating areas, the employee may be exposed to environments with loud noises, running equipment, dust, and other airborne particles.