IT Generalist

or

About Pairwise:

Pairwise is a mission driven AgriFoodTech company pioneering the application of CRISPR technology in food and agriculture. Founded in 2017 by leading scientists in the gene editing and biotechnology fields, Pairwise holds licenses from Harvard and Massachusetts General Hospital to base editing and high-fidelity enzymes – in addition to our own proprietary, company-developed suite of novel tools.

Anchored by our Fulcrum™ platform and deep technical and agronomic expertise in more than 60 crops, we’re accelerating innovation in plant genetics, food and agricultural products, supply chains, and production systems. Our expert team delivers commercially viable products that benefit the planet, consumers, growers, and our business partners.

After successfully delivering 27 novel traits to Bayer’s pipeline during our first collaboration for corn, soy, wheat, and canola, our second collaboration currently underway is focused on developing climate-friendly short-stature corn – with more partnerships on the horizon. Our consumer-facing pipeline includes seedless blackberries and pitless cherries.

Named one of America’s Top GreenTech Companies, Pairwise is based in the start-up friendly Research Triangle Park area of North Carolina.

About This Role:

As the IT Generalist, you will be responsible for managing and supporting our IT infrastructure, including both Windows and Linux environments. You will provide day-to-day technical support to employees, maintain and improve custom software systems supporting our laboratory and facilities, and ensure the company’s cybersecurity posture remains strong. This role requires a hands-on, adaptable professional who is comfortable working across a wide range of IT functions in a dynamic biotech setting.

Essential Functions:

• Provide end-user support for hardware, software, and networking (Windows & Linux).
• Maintain and troubleshoot lab- and facilities-specific custom software systems and inventory
• Administer systems including user management, backups, and updates.
• Support IT infrastructure including servers, workstations, printers, and cloud services.
• Respond to cyber security alerts, engaging with users to resolve or escalate alerts to management as needed
• Maintain documentation for systems, procedures, and configurations.

Required Education & Experience:

• 3+ years of IT experience supporting Windows and Linux environments.
• Proficiency in networking, system administration, and user support.
• Familiarity with lab or facilities systems in a biotech or technical setting (preferred).
• Experience with Active Directory, VPNs, and endpoint security.
• Scripting skills (e.g., PowerShell, Bash, Python) are a plus.
• Strong communication and troubleshooting skills and the ability to work independently are required.

Offerings:

• Comprehensive Benefits Plan, including Medical, Dental, Vision, HSA/FSA, 401k, Life Insurance, Short-Term & Long-Term Disability, and more!
• Flexible PTO (use what you need, when you need it), in addition to company holidays.
• Casual work environment.
• Mission-driven organization focused on creating healthier fruits and veggies.
• A cutting-edge, driven community looking to lead the industry in innovation and nutrition.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle or feel, and techniques that require fine motor skills and repetitive motions. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 10 pounds. The employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

EEO Statement:

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Pairwise we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

No Recruiters please.

Pairwise