Position Responsibilities:

· Advanced Technical Support: Handle more complex technical issues that are escalated from IT Technician and IT Systems Specialist 1, providing in-depth troubleshooting and resolution.

· System Configuration: Configure and maintain user systems, including operating system settings and application configurations.

· Network Support: Identify and resolve network connectivity issues, including wireless and VPN connections.

· Mobile Device Management: Setup, configure, and troubleshoot mobile devices and ensure they comply with security policies.

· User Account Management: Perform more advanced user account management tasks, including setting permissions and configuring user roles.

· Software Deployment: Manage the deployment of software updates and patches to end-user systems.

· Documentation and Training: Create detailed support documentation and conduct training sessions for end users on new technologies and best practices.

· Incident Management: Track and manage incidents and service requests, ensuring timely resolution and escalation when necessary.

· Hardware Troubleshooting: Diagnose and resolve more complex hardware issues, coordinating repairs or replacements as needed.

· Vendor Coordination: Collaborate with vendors to resolve hardware and software issues, and manage vendor support services for end-user technology.

· Systems Analysis and Design: Engage in the analysis of user needs and the design of new system functionalities to improve and optimize IT systems.

· System Development: Participate in the development and implementation of new software applications and tools to enhance system capabilities.

Position Requirements:

· High School diploma or equivalent, Bachelor’s degree preferred, with a minimum of 3 years experience in IT Help Desk related work.

· 3-5 years of

· Advanced Hardware Knowledge: Deeper understanding of troubleshooting and repairing a wide range of hardware issues.

· System Configuration: Ability to configure and maintain operating systems (Windows, macOS) and user applications.

· Advanced Networking: Skills in troubleshooting more complex network issues, understanding wireless networks, VPNs, and network security basics.

· Mobile Device Management: Proficiency in managing and securing mobile devices, including familiarity with MDM solutions.

· Advanced User Account Management: Skills in managing user accounts, permissions, and roles in Active Directory.

· Software Deployment: Ability to deploy software updates and patches using tools such as SCCM, Intune, or other software deployment systems.

· Remote Support Tools: Proficiency in using remote support tools to assist users.

· Vendor Coordination: Skills in coordinating with vendors for hardware repairs, software issues, and support services.

· Software development skills: Basic knowledge of software development principles and ability to contribute to the creation of new applications and tools.

KBI Biopharma is committed to providing a safe and healthy workplace. Any employee entering a KBI site located in the US must inform KBI Biopharma of their vaccination status and must submit their vaccination status. All vaccinated employees are required to provide proof of their COVID-19 vaccination, with a COVID-19 vaccination which has been granted FDA approval or Emergency Use Authorization.

KBI Biopharma, Inc. is an EEO/AA employer and actively seeks to diversify its work force. Therefore, all qualified applicants, regardless of race, color, national origin, religion, gender, gender identity, sexual orientation, age, disability or veteran status, are strongly encouraged to apply.

I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for KBI Biopharma, Inc. to hire me. If I am hired, I understand that either KBI Biopharma, Inc. or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of KBI Biopharma, Inc. has the authority to make any assurance to the contrary.

I attest with my signature below that I have given to KBI Biopharma, Inc. true and complete information on this application. No requested information has been concealed. I authorize KBI Biopharma, Inc. to contact references provided for employment reference checks. If any information I have provided is untrue, or if I have concealed material information, I understand that this will constitute cause for the denial of employment or immediate dismissal.