Job Title: IRT Project Coordinator / Associate Project Manager

Job Overview / Job Profile Summary

This role serves as a key client-facing position supporting study maintenance activities within IQVIA’s Interactive Response Technology (IRT) environment. The incumbent is responsible for managing client communications, coordinating data changes, supporting helpdesk escalations, and ensuring high-quality delivery of study services.

The role requires strong project management fundamentals, customer service excellence, and the ability to manage multiple priorities in a fast-paced clinical technology environment.

Responsibilities / Essential Functions

Client Service (60%)

• Serve as the primary point of contact for clients during study maintenance phases
• Organize and participate in regular client meetings, ensuring clear communication and alignment
• Respond to client inquiries and requests in a timely and professional manner
• Manage study budgets and support Change Orders (COs) as required
• Provide regular updates on study progress, including risks, timelines, and supply strategy
• Proactively review and optimize supply strategies to identify risks and improvement opportunities
• Analyze study-related data periodically to identify trends, issues, or potential risks

Data Change Management (30%)

• Author and document data change requests based on client requirements
• Pre-approve data change requests initiated by Helpdesk teams
• Coordinate implementation, validation, and review of data changes to ensure quality and accuracy
• Ensure all changes are tracked, documented, and aligned with study requirements

Helpdesk Support (5%)

• Review escalated Helpdesk tickets and assess appropriate actions
• Resolve client issues promptly, ensuring minimal disruption to study operations
• Initiate updates to Helpdesk study guides to improve support efficiency

Additional Responsibilities (5%)

• Draft and maintain study-specific user guides and documentation
• Investigate system or study issues and manage through to resolution
• Monitor study alerts and proactively escalate risks where appropriate
• Support onboarding and training of new team members as needed
• Participate in Investigator Meetings and client audits as a study representative
• Assist in managing System Change Requests (SCRs) for bug fixes outside PMG scope
• Collaborate with system design teams on documentation and process improvements
• Perform other duties as required to support business needs

Skills and Competencies

• Strong client focus with a commitment to delivering high-quality service
• Excellent communication skills (written and verbal) with the ability to engage with external clients
• Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Strong analytical and problem-solving skills with attention to detail
• Ability to work independently while contributing effectively within a team environment
• Solid organizational and multitasking capabilities
• Technical aptitude with ability to learn IRT systems and related tools
• Proficiency in Microsoft Office applications

Minimum Required Education and Experience

• Bachelor’s degree or equivalent combination of education and experience
• 1–3 years of IRT project management or related clinical research technology experience preferred
• Experience in a client-facing or customer delivery environment is highly desirable

Additional Information / Working Conditions

• Role requires extensive keyboard