Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

Grifols is seeking an experienced ServiceNow Platform Architect to lead the design, strategy, and governance of our enterprise ServiceNow platform. This role will serve as a technical leader and product strategist , ensuring the platform's scalability, compliance, and alignment without evolving business and operational needs.

The ideal candidate will bring a deep understanding of the ServiceNow ecosystem, including ITSM, ITOM, SPM, and ITAM, and will play a critical role in maintaining architectural integrity, driving long-term platform value, and supporting enterprise-wide service transformation.

Key Responsibilities

Platform Architecture & Strategy

• Lead current-state assessments of platform architecture and data models

• Define and maintain a scalable, secure, and sustainable target-state architecture

• Ensure architecture decisions align with enterprise standards and regulatory frameworks (SOX, GDPR, etc.)

• Develop and maintain a strategic roadmap for growth, including expansion into ITAM, App Engine, and other modules

Platform Governance & Compliance

• Develop and enforce platform governance, including design standards documentation protocols, and review checkpoints

• Partner with compliance and internal audit teams to ensure audit-ready processes and adherence to regulatory requirements

• Serve as the gatekeeper for platform design, configuration, and integrations

Product Ownership & Implementation Oversight

• Act as the Product Owner for ITSM, ITOM, and SPM (supporting Application Lifecycle Management) with future expansion into ITAM and additional domains

• Own and manage platform backlogs, roadmaps, and delivery priorities across business units

• Provide technical oversight across platform enhancements and integrations

• Collaborate with service providers, implementation partners, and internal teams to resolve design conflicts and ensure delivery quality

Platform Enablement & Operational Support

• Assist in the definition of internal roles and responsibilities needed for long-term support and maturity

• Work with the IT Knowledge Manager to build and maintain a role-based training and enablement plan for users and admins

• Design and maintain the tiered support model, including escalation paths, platform maintenance tasks, and performance monitoring

• Support knowledge transfer and platform capability development within internal teams

Partner & Vendor Relationship Management

• Manage Grifols' ServiceNow impact subscription and align usage with business needs

• Act as the primary technical contact for ServiceNow and third-party integrators

• Ensure third-party deliverables align with platform governance and architectural best practices

Required Qualifications

• 7+ years of experience in enterprise IT, with at least 3 years in ServiceNow architecture roles

• Proven experience as a Product Owner or Technical Lead on complex ServiceNow implementations

• Deep understanding of core ServiceNow modules: ITSM, ITOM, SPM, and ITAM

• Demonstrated knowledge of SOX compliance, audit readiness, and IT governance practices

• Strong ability to translate business needs into technical and long-term architectural strategy

• Experience managing vendor/partner relationships, including implementation partners and ServiceNow

Preferred Qualifications

• ServiceNow Certifications: System Administrator, Application Developer; Implementation Specialist (any module)

• Professional Certifications : ITIL 4 Managing Professional, PMP, or SAFe Product Owner/Product Manager

• Experience with ServiceNow Impact, App Engine, or custom development frameworks

• Experience in regulated environments (e.g., healthcare, pharma, life sciences) is a strong plus

Occupational Demands

Work is performed in an office environment with exposure to electrical office equipment. Frequently sits for 6-8 hours per day. Frequent hand movement of both hands with the ability to make fast, simple, movements of the fingers, hands, and wrists. Occasionally walks and stands. Occasionally bends and twists neck. Light to moderate lifting and carrying objects with a maximum lift of 25lbs. Frequently drives to site locations with occasional travel within the United States. Able to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken and written words and sentences. Interacts with others, relates sensitive information to diverse groups. Must work with diverse groups to obtain consensus on issues.

Third Party Agency and Recruiter Notice:

Agencies that present a candidate to Grifols must have an active, nonexpired, Grifols Agency Master Services Agreement with the Grifols Talent Acquisition Department. Additionally, agencies may only submit candidates to positions that they have been engaged to work on by a Grifols Recruiter. All resumes must be sent to a Grifols Recruiter under these terms or they will be considered a Grifols candidate.

Grifols provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. We will consider for employment all qualified applicants in a manner consistent with the requirements of all applicable laws.

Learn more about Grifols (https://www.grifols.com/en/what-we-do)

Req ID: 529387

Type: Regular Full-Time

Job Category: Information Technology