Position Summary

The Systems Administrator maintains user accounts, permissions, company data, and performs system backups and recovery. Monitors and administers system configurations to ensure optimal performance, high availability and data integrity. Provides advanced support and troubleshooting for computer systems, hardware and software, networks, and telephone systems. Documents, maintains, upgrades or replaces hardware and software systems. He/she is responsible for vendor contact for purchasing, support contracts, and new system setup. Advanced support for laboratory information system. Assist with creation of corporate policy and procedures. Design, test, and execute new system installation and maintenance. This position is responsible for protection and security of company assets and information

Technical

• Follow IT policies, procedures, and guidelines under the direction of the Senior IT Manger faithfully and accurately.
• System software configuration and maintenance, as required to facilitate change and implement new processes, procedures, and technologies, or to accommodate growth. Document changes and communicate them to the Senior IT Manager.
• Proactively monitoring and managing computer systems and networks, to prevent overload or failure.
• Supporting the IT help desk by responding to requests from GDX staff for help with computers, networks, and telephone systems within the limits of company policy and departmental direction. This may extend to customer support for IT services that extend to GDX customers. Includes responsibility for the overall satisfaction of the customer or GDX staff member who placed the request. Quality work is fundamental to success in this regard.
• Computer system maintenance activities or emergency maintenance necessitated by system failure or imminent system failure.
• Computer system upgrade activities required to meet company or departmental objectives.
• Account management as directed by company policy in the event of employee turnover or transfer, as requested by relevant HR or supervisory personnel.
• Design, testing, implementation, and maintenance of new systems to support company or departmental goals or objectives.

Other

• Contributing to the development of improved policies and procedures for routine work, as well as creative solutions to new problems.
• Works under the direct supervision of the Senior IT Manager and closely with all Information Technology personnel. May work directly with any GDX employee or customer during the handling of a help desk request, and afterward to ensure satisfaction.
• Knowledge of PowerShell or scripting in general, familiarity with virtualization (Nutanix and VMWare) and containerization a plus.