Position Summary

The Certified Medical Assistant (CMA) provides direct clinical and administrative support to physicians, nurses, and other healthcare professionals. The CMA ensures efficient patient flow, accurate documentation, and high-quality patient care while maintaining compliance with clinical, regulatory, and safety standards.

Key Responsibilities

Clinical Duties

• Prepare patients for examinations, procedures, and clinical trial visits.
• Record and update vital signs, medical histories, and medications.
• Perform basic clinical procedures: phlebotomy, injections, EKGs, specimen collection, point-of-care testing.
• Assist providers with examinations, minor procedures, and treatments.
• Administer medications and immunizations under provider supervision.
• Ensure proper handling, labeling, and processing of laboratory specimens.
• Support investigational product accountability (if in research setting).

Administrative Duties

• Schedule patient appointments and manage visit reminders.
• Maintain accurate and timely entry into electronic health records (EHR) or clinical trial management systems (CTMS).
• Process referrals, prior authorizations, and insurance documentation.
• Assist with regulatory and compliance documentation (HIPAA, OSHA, ICH-GCP for research).
• Manage inventory of medical and office supplies.

Patient Engagement

• Provide patient education on procedures, medications, and trial participation.
• Address patient inquiries and escalate clinical concerns to providers.
• Support patient recruitment and retention efforts in clinical trials.
• Ensure culturally sensitive and patient-centered communication.

Qualifications

• High school diploma or equivalent (required).
• Completion of an accredited Medical Assistant program.
• Current certification as a Certified Medical Assistant (CMA) through AAMA, AMT, NHA, or equivalent.
• Basic Life Support (BLS) certification (required).
• Phlebotomy skills (preferred in many settings).
• Prior experience in a clinical, outpatient, or research setting preferred.

Skills & Competencies

• Strong organizational and multitasking skills.
• Knowledge of medical terminology, EHR systems, and clinical workflows.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and comply with HIPAA regulations.
• Detail-oriented with strong documentation skills.
• Compassionate, patient-focused attitude.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 lbs. occasionally.
• Manual dexterity for clinical procedures.

Performance Metrics / KPIs

• Patient throughput and scheduling efficiency.
• Accuracy of documentation and compliance with EHR/CTMS.
• Patient satisfaction scores.
• Timeliness of lab specimen processing and reporting.
• Compliance with HIPAA, OSHA, and GCP (if in research).

Experience:

• Medical Assistant: 1 year (Required)

Work Location: In person