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Main Purpose of the Role
The Senior Manager, Medical Education & Customer Relations will be responsible for setting and executing Bioventus’ US Medical Education strategy for both the Pain Treatments and Restorative Therapies pillars of the business. The core therapies for this role are: injectables for osteoarthritis of the knee (HA and PRP), Peripheral Nerve Stimulation (PNS), and ultrasonic fracture healing. The Senior Manager will work in alignment with the Business Strategy, including working closely with Key Opinion Leaders (KOLs), HCP faculty, and internal stakeholders to implement high-quality peer-to-peer educational programs that drive learning of the safe and effective use of Bioventus products. The Senior Manager will develop and maintain meaningful, sustainable relationships with physicians and other stakeholders throughout all Medical Education projects, building trust and rapport by exemplifying Bioventus as a Company that is caring, ethical, trustworthy, and collaborative. Working alongside Marketing and R&D cohorts, the Senior Manager should also become knowledgeable of market trends and demands to ensure that appropriate voice of customer (VOC) integrates into the development of future products, clinical evidence or educational materials in support of unmet business needs. The Senior Manager of Medical Education & Customer Relations will lead strategic partnerships with the relevant professional societies, investment and resource allocation into Medical Education Programs and capital equipment placement through grants and sponsorship requests. This position will collaborate with other functions such as Professional Affairs, Marketing, Sales, and Medical Affairs to prioritize Bioventus’ Medical Education initiatives.

Key Responsibilities:

• Identifies and develops programs, aligned with business strategy, to meet those needs by driving innovation in learning delivery based on adult education principles, best practices, and research

• Manages live and virtual Medical Education platforms and activities, including, but not limited to, didactic webinars, in-person educational events, sponsored symposia at conferences, Bioventus Academy, cadaver courses, and other Med Ed platforms supported by Bioventus

• Ensures all Medical Education programs and corporate meetings comply with CME guidelines, code of ethics, the company’s code of ethics/GPPs, FDA, and all other federally regulated programs

• Leads logistics, travel, hotel, and communication to HCPs related to Medical Education activities

• Utilizes the Bioventus organizational processes and systems to analyze and report out relevant key performance indicators pre- and post-course to determine improvements for future programs on an ongoing basis

• Manages recruitment, with the partnership of Marketing and Sales teams, of HCP delegates for all Bioventus Medical Education programs

• Evaluates current medical education trends and educational needs within the industry and for the company

• Proactively engages, develops, and maintains relationships with key surgeons and other stakeholders to meet business needs and suggests suitability for HCP engagement

• In collaboration with Professional Affairs, advises the selection of faculty for Medical Education programs

• Manages KOL relationships and partners with HCP faculty to develop content for and execute delivery of all Medical Education programs

Education and Experience (Knowledge, Skills & Abilities)

• 4-year college degree required; advanced degree, e.g., MBA, preferred.
• 7 years of medical device industry experience, at least 2 of those years in the orthopedic space, with direct experience or support role in Medical Education curriculum development and program execution
• Experience in developing meaningful surgeon and other stakeholder relationships
• Experience working cross-functionally to gain alignment, execute, and effect change
• Knowledge of healthcare industry laws, regulations, and guidelines (e.g., AdvaMed Code, CME)
• Broad scientific, technical, and regulatory understanding of most of the functions involved in the development of medical devices
• Effective management, interpersonal, communication, presentation, negotiation, and problem-solving skills
• Cadaver lab-based training experience
• Other abilities including: 1) Drive for Results, 2) Priority Setting, 3) Strategic planning, 4) Creativity, 5) Agility, 6) Customer focus, 7) Team building, 8) Dealing with ambiguity
• Travel of up to 60%

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Bioventus is committed to fostering an inclusive and diverse community of employees with a strong sense of belonging. We believe we are bettered by all forms of diversity and take pride in working with top talent from every walk of life. In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, disability, gender, veteran status, gender expression, gender identity, nationality, race, religion or sexual orientation. All individuals, regardless of personal characteristics, are encouraged to apply.