Customer Excellence - AG Team Lead

About Us

While the chemistry isn't unique, the Atticus experience is. Atticus is a demand-driven manufacturer of battle-tested chemistries, established in 2014 and built from the ground up with a clear purpose to Enhance Daily Life. Through our Agriculture and EcoCore portfolios, our team is committed to helping you maximize your input requirements with dependable solutions. As an independent company, we make decisions at your speed, executing each step with discipline to turn strategy into results you can trust. This focus allows us to consistently deliver on our value proposition: Relevant. Simple. Reliable. For more information, visit AtticusLLC.com.

Job Summary

As an Ag Team Lead, you will play a lead role in stewarding the Atticus customer experience. This position will be the key liaison between Atticus and its customers and will execute and coordinate all customer excellence activities through our order-to-invoice processes and related transactions. This position will also take the lead in ensuring customer issues are understood, documented, resolved, and communicated effectively internally and with the customer. This role will report to the Sr. Director of Customer Excellence.

Key Responsibilities:

• Execute the end-to-end order management process—from receipt to invoicing—while ensuring accuracy and efficiency across agricultural regions. Key responsibilities include:
  • Promptly acknowledging order receipt and entering data into the Atticus ERP system.
  • Evaluating inventory and production metrics to determine available-to-promise stock.
  • Managing expedited order deliveries and providing real-time shipment tracking.
  • Ensuring timely customer invoicing and proactive status communications.
  • Maintaining compliance with the daily open order management tool requirements.
• Leadership & Guidance - Provide strategic leadership and professional guidance to Ag Advocates, ensuring departmental goals are met. Responsibilities include:
  • Conducting performance discussions to foster growth and improvement.
  • Offering direction on best practices to enhance customer service excellence.
  • Upholding the highest standards of service and operational integrity.

• Operational Excellence & Compliance - Support the development, maintenance, and execution of standard operating procedures to ensure consistent, high-quality customer service that meets both external and internal requirements, including financial audit compliance. Key responsibilities include:
  • Establishing a strong procedural foundation for efficiency and accuracy in order management.
  • Ensuring full awareness and understanding of standard operating procedures across the Ag team.
  • Driving adherence to best practices for seamless operations and compliance.
• Inbox Management & Customer Engagement - Oversee the Customer Excellence Team Email Box to ensure timely and efficient handling of customer orders and inquiries. Responsibilities include:
  • Monitoring and managing incoming communications to maintain responsiveness.
  • Prioritizing and addressing inquiries to optimize customer satisfaction.
  • Streamlining processes to enhance efficiency and service excellence.
• Inventory Allocation & Prioritization Strategy - Collaborate with the Operations and Commercial Teams to manage inventory allocations and prioritizations, ensuring the most efficient and timely distribution of products to customers. Responsibilities include:
  • Strategically optimizing inventory placement to meet demand and minimize delays.
  • Coordinating with key teams to align distribution efforts with business objectives.
  • Proactively addressing challenges to enhance supply chain efficiency and customer satisfaction.
  • Lead inventory reconciliation and address customer billing questions or issues.
• Process Improvement & Issue Resolution - Conduct root cause analysis to identify breaks in standard operating procedures or performance issues and propose corrective actions to the Sr. Director of Customer Excellence. Responsibilities include:
  • Analyzing operational disruptions to determine underlying causes.
  • Developing strategic corrective measures to enhance efficiency and compliance.
  • Communicating findings and recommendations to leadership for resolution.
• Customer Insights & Cross-Team Coordination - Relay customer feedback and evolving needs to the Sr. Director of Customer Excellence, ensuring seamless collaboration across commercial, supply chain, and finance teams to align customer satisfaction with business objectives. Responsibilities include:
  • Acting as the critical link between customers and internal operations by sharing insights.
  • Supporting coordinated efforts to optimize service delivery and operational efficiency.
  • Staying attuned to customer expectations to proactively address needs.
• Customer Data Integrity & Order Accuracy - Ensure the maintenance of accurate customer master data in the ERP system to support a seamless order-to-invoice process. Responsibilities include:
  • Updating and verifying customer details, including pricing and invoice email addresses.
  • Ensuring the Customer Excellence Team has access to the latest customer price lists.
  • Supporting data accuracy to enhance operational efficiency and compliance.
• Efficiency & Growth Initiatives - Engage in projects designed to enhance operational efficiency, supporting year-over-year sales growth and optimized inventory management while maintaining staffing levels. Responsibilities include:
  • Identifying and implementing process improvements to drive scalability.
  • Supporting initiatives that balance increased sales volumes with streamlined inventory levels.
  • Collaborating across teams to ensure operational effectiveness without additional staffing needs.

Qualifications - Characteristics - Experience

• Bachelor's degree from a four-year college or university in business, supply chain management, or a related field required
• At least 10 years’ customer service experience and involvement with communicating with production planning/scheduling
• Broad customer service and ERP experience, preferably in agriculture or chemical field
• Experience in transportation and warehousing with understanding of pricing and auditing
• Supervisory experience
• Excellent interpersonal skills and proactive communication skills
• Strong written, verbal, and presentation skills
• Exceed customer quality and service expectations through attention to detail
• Ability to work effectively across diverse and cross-functional teams, under critical timelines and while balancing the needs of internal and external customers
• Intermediate level Microsoft Office skills

Why Atticus?

Atticus is committed to the success of our industry and our team. Our involvement in key task forces and support for organizations shaping tomorrow’s leaders reflect our dedication to responsible stewardship, safe product use, and advancing the Agriculture and EcoCore markets.

Through our employee experience, ‘Atticus Freedom,’ we prioritize providing the right tools, unwavering support, and an environment where our culture is woven into every interaction. By investing in each person’s skills, leadership development, health, and well-being, we build a stronger, unified team of diverse, talented professionals driven by shared values—together as ‘One Atticus.’

Atticus, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.

Atticus LLC participates in E-Verify.

Recruiting Agencies, Please Note:

Atticus, LLC will not accept unsolicited assistance from recruiting/search agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by recruiting or search agencies to any employee at Atticus, LLC via email, the Internet or in any form and/or method without a valid written search/recruitment agreement in place for this position will be deemed the sole property of Atticus, LLC. No fee will be paid in the event the candidate is hired by Atticus, LLC as a result of the referral or through other means.