IT Help Desk Technician
Amyris
IT
Leland, NC, USA
USD 50k-68k / year
Posted on Nov 4, 2025
At Amyris, we value that everyone’s career journey is unique and authentic to who they are. If this role excites you, we encourage you to apply and grow alongside us! You may be just the right candidate for this or other open roles.
We are seeking a motivated and technically capable IT Help Desk Technician to join our team in Leland, NC. In this role, you will be the primary IT contact on-site, supporting users locally and remotely, and collaborating with senior IT staff based in Emeryville, CA and Campinas, Brazil. Primarily supporting the Leland office but will also assist employees globally as required. This position reports to the Associate Director of IT based in Emeryville, CA.
This is a great opportunity to build your skillset in a supportive environment. If demonstrates initiative and a willingness to learn, you may be entrusted with additional responsibilities and growth opportunities over time. The role involves providing IT support in a science and manufacturing environment, requiring adaptability and attention to safety protocols.
Responsibilities
- Provide hands-on support for end users, including:
- Imaging and troubleshooting laptops
- Diagnosing and resolving application issues
- Basic network troubleshooting
- Desk-side support
- Perform basic Microsoft 365 administration tasks (approx. 40% of time)
- Monitor security logs and escalate anomalies to senior team members
- Assist with patching systems and packaging updates for applications and OS
- Collaborate with senior IT staff to test and distribute patches
- Occasionally travel between Leland office and Wilmington warehouse for user support
- Access and support computers located within the plant’s office area
- Train users on basic computer functions and usage best practices
Basic Qualifications
- Bachelor’s degree in an IT-related field or equivalent relevant job experience
- 1–3 years of IT support experience
- Strong familiarity with Microsoft technologies
- Experience with Dell laptops (imaging, troubleshooting, support)
- Experience with remote support tools (e.g., remote desktop, remote assistance platforms)
- Experience working in Active Directory maintaining user accounts and groups
- Experience using a ticketing system to track and respond to employee support requests
- Excellent customer service and communication skills
- Basic hardware and network troubleshooting skills
- Experience with laptop imaging and application support
- Ability to train users on basic computer functions
- Ability to work independently and manage priorities
- Ability to lift up to 35 lbs as part of routine support tasks
- Valid driver’s license in good standing
Preferred Qualifications
- Basic Microsoft 365 administration knowledge
- Experience with log monitoring and reporting
- Familiarity with patching and software packaging processes
- Experience with Apple macOS and iOS environments
- Experience with Microsoft Entra and Azure environments
- Strong documentation and organizational skills
- Experience with python
Work Environment
- Sole IT presence on-site in Leland
- Weekly in-person support from a senior team member
- Remote collaboration with IT teams in Emeryville, CA and Campinas, Brazil
- Must be comfortable working independently in the mornings before the Emeryville team comes online (around 8:00 AM PT)
- Will be required to complete safety training and follow proper use of personal protective equipment (PPE)
Amyris is committed to fair and equitable compensation practices.
The starting pay for this role is $50,000 to $68,000. Salary offers are made based on internal equity and market analysis, and will vary based on the candidate’s skills, depth of experience and specific work location.
Amyris is committed to providing a diverse array of inclusive benefits and perks to support employees and their families’ wellbeing including access to robust healthcare, mental wellness benefits, family leave, discounted fitness memberships, education reimbursement, flexible paid time off, 17 paid holidays, 10 paid sick days, and additional paid time off including 3 volunteer days, and bereavement.
We hold deep regard in the power of representation and cultivation of a diverse work environment. Join us at Amyris, where you can find a sense of belonging and know that your voice is centered.
At Amyris, we believe that diversity, equity, inclusion, and belonging (DEIB) is essential to our core values. We embrace and encourage an equity-minded work culture, knowing that it is the driving force of innovation that positively impacts our employees, consumers, and communities. For Amyris, a sense of belonging is what drives our mission forward and is the foundation of everything we do, ensuring a healthier, more sustainable future for us all.
Amyris is a vertically integrated synthetic biology company that partners with companies across industries to create, scale-up, and manufacture sustainable, market-ready ingredients utilizing advanced fermentation technology and world-class platforms.
Fraudulent Employment Offers
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What may Candidates Expect from Amyris?
Candidates applying for a job at Amyris will go through an interview process consisting of in-person meetings and/or phone calls. Genuine job offers are always discussed with an authorized Human Resources team member prior to the offer being emailed to the candidate. All communication with Amyris employees come from an email address “@amyris.com"Amyris will never ask candidates for money or payment for equipment.Amyris will never request your social security information during the interview process.
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As a VEVRAA Federal Contractor, Amyris is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Amyris complies with applicable state and local laws governing nondiscrimination in employment.
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