AR Collections Supervisor provides administrative support to the collections operations within the assigned function(s). Through ongoing database maintenance, AR Collections Supervisor ensures the timely receipt of claim payments and minimizes bad debt accrual. In this capacity, AR Collections Supervisor provides outstanding customer service to customers and vendors through effective and timely communication.

RESPONSIBILITIES AND DUTIES

• Manages the daily operations of the support staff, assigns, and monitors workflow in coordination with special projects, prioritizing and adjusting activities in alignment with company goals and objectives on a routine or adhoc basis.
• Research trends reported by support team members that may be specific to a payer, service or provider, and outline/document and communicate the status through resolution.
• Manage escalated emails, calls, and tasks from other departments including clinic staff and field providers.
• Creation of user guides and other training material to maintain company standards and system & user performance.
• Generate and analyze diverse reports and worklists in the identification and resolution of general patient account issues.
• Responsible for aging AR, as well as tracking and trending denials, rejections and other cash pitfalls for root cause analysis and solutions to maintain Collections Team KPI’s.
• Provides leadership, guidance and assistance to the team; collaborating with Human Resources and Management Teams on employee matters.
• Provides coaching, completes, and delivers annual reviews and appropriate merit increases for department.
• May support other staff/peers as applicable.
• Assist Medical Billing Analyst team with various tasks to ensure projects are completed thoroughly and timely.
• Assist others in Allergy Partners as requested by management.
• All other duties as assigned by management.

OTHER

• Performs other duties as assigned by supervisor.
• Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
• Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
• Models the AP Code of Conduct and demonstrates a commitment to the AP Compliance Program, standards and policies.

TYPICAL PHYSICAL DEMANDS

Physical demands are moderate with occasional lifting of items weighing approximately 20-30 pounds. Position requires prolonged sitting, some bending, stooping, and stretching. Working under stress and use of telephone required. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and vision must be correctable to normal range to record, prepare, and communicate appropriate reports.

EDUCATION AND EXPERIENCE

• High school diploma or GED required.
• Requires attention to detail and accurate data entry.
• Knowledge of accounts receivable practices and medical business office procedures.
• Knowledge of insurance reimbursement procedures and practices.
• Three to five years of experience in an administrative support position or other medical office position.
• Good communication skills, both written and oral.
• Proficient computer skills including word processing, and data entry.
• Microsoft Office experience, including basic to intermediate Excel knowledge and skills, especially with the creation and manipulation of spreadsheets.
• Must have ability to communicate professionally and effectively with management and co-workers.
• Good interpersonal skills with the ability to work cohesively within a team environment.
• Detail oriented with the ability to detect errors and discrepancies.
• Ability to work independently and stay focused on task at hand.
• Possess a positive, enthusiastic and energetic attitude.